Terms of Service
Last updated: 1st January 2025
1. Introduction
Welcome to Calpix (“the App”). These Terms of Service (“Terms”) explain the rules for using our mobile and web applications, websites, and related services (“Services”).
By creating an account or using the App, you agree to these Terms. If you do not agree, please do not use the Services.
2. About the Service
Calpix is a scheduling and job-management application designed for businesses and individual professionals. Features may include:
- Calendar and job/event management
- Team member collaboration
- Photo uploads (before/after/progress)
- Storage of customer or job information
- Exporting or sharing content (PDF, email, ICS)
- Optional SMS reminders (via third-party SMS providers)
We may add, remove, or modify features to improve the Service.
3. Accounts & Eligibility
To use the App you must:
- Be at least 16 years old
- Provide accurate registration information
- Keep your login details secure
- Use the Service in compliance with all applicable laws
Team Accounts
If you add team members, you confirm that you have permission to provide their details and authorise them to access shared company data.
Account Owner (Company Manager)
The first person who creates the company workspace is treated as the account owner, with permission to manage subscriptions, billing, team access, and data.
4. Subscription & Payment
The App may offer subscription plans, including monthly or annual payments (e.g., 2GB plan or 10GB plan).
All prices are displayed in the App Store/Google Play and may vary by region.
Billing
- Payments are processed through the Apple App Store or Google Play Store.
- Subscriptions renew automatically unless cancelled at least 24 hours before renewal.
- Refunds must follow Apple/Google refund policies.
Storage Limits
- Your plan includes a storage allowance.
- If you reach 90–95% of your limit, we may display warnings.
- If no upgrade is purchased, older photos may be removed automatically starting with the earliest uploads.
5. Acceptable Use
You agree NOT to:
- Upload illegal, offensive, or harmful content
- Misuse the Service to harass, spam, or violate privacy
- Reverse-engineer or attempt to disrupt the App
- Use the Service for activities that break local laws
We may suspend or terminate accounts that violate these rules.
6. Data & Privacy
Your information is processed according to our Privacy Policy, which explains:
- What data we collect
- How we use it
- How long we keep it
- Your rights and choices
You are responsible for ensuring you have permission to store customer or team information inside the App.
7. Photo & File Storage
Uploaded photos and files are stored either on your device and/or secure cloud storage.
We do not claim ownership of your uploaded content, but you grant us permission to store it and process it so the App can function.
If your subscription expires or is downgraded, storage limits and retention periods may change.
8. SMS Reminders
If you enable SMS reminders:
- Messages are sent through third-party SMS providers
- Standard messaging fees apply (“pay-as-you-go”)
- You must ensure that sending reminders complies with local laws in your region
- You are responsible for message content sent from your account
- We are not responsible for delays, delivery failures, or issues caused by carriers.
9. Third-Party Services
The App may use third-party providers, including:
- Firebase (authentication, storage, database)
- SMS gateways
- Payment processors (Apple/Google)
We cannot control their availability or reliability.
10. Intellectual Property
All app code, design, branding, and documentation are owned by us.
You may not copy, distribute, or modify the App except where permitted by law.
11. Termination
We may suspend or terminate your access if:
- You violate these Terms
- Required payments fail
- The Service is discontinued
You may also delete your account at any time.
Some data may remain in backups for a limited period.
12. Disclaimers
The Service is provided “as is” without guarantees. We do not promise:
- That the App will be available 100% of the time
- That data will never be lost
- That all SMS messages will be delivered
- That the Service will fit every business requirement
Use of the App is at your own risk.
13. Limitation of Liability
To the extent allowed by law, we are not liable for:
- Loss of profits, business, or data
- Delays, errors, or failures caused by third parties
- Misuse of the App by you or your team
- Issues arising from incorrect use of customer data
Our total liability is limited to the amount paid for your subscription in the past 12 months.
14. Changes to the Terms
We may update these Terms periodically.
We will notify users of significant updates.
Continued use of the App means you accept the updated Terms.